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	<title>Jeroen Kemperman &#187; bureaucracy</title>
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	<description>My stories about living abroad,  and other things I find interesting or useful</description>
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		<title>Customer service in France – My life is in your hands, o great servant</title>
		<link>http://www.jeroenkemperman.nl/customer-service-in-france-%e2%80%93-my-life-is-in-your-hands-o-great-servant/</link>
		<comments>http://www.jeroenkemperman.nl/customer-service-in-france-%e2%80%93-my-life-is-in-your-hands-o-great-servant/#comments</comments>
		<pubDate>Sun, 14 Sep 2008 17:09:41 +0000</pubDate>
		<dc:creator>Jeroen</dc:creator>
				<category><![CDATA[bureaucracy]]></category>
		<category><![CDATA[living in france]]></category>
		<category><![CDATA[shopping]]></category>
		<category><![CDATA[customer care; shopping]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://www.jeroenkemperman.nl/?p=53</guid>
		<description><![CDATA[It is true, there is customer service in France, if you know where how to get it . We ordered furniture in IKEA and this is how we got customer service. There are more examples of this trick working. When we bought our furniture at Ikea we had to get it delivered because it was [...]<div><a class="addthis_button" href="//addthis.com/bookmark.php?v=250" addthis:url='http://www.jeroenkemperman.nl/customer-service-in-france-%e2%80%93-my-life-is-in-your-hands-o-great-servant/' addthis:title='Customer service in France – My life is in your hands, o great servant '><img src="//cache.addthis.com/cachefly/static/btn/v2/lg-share-en.gif" width="125" height="16" alt="Bookmark and Share" style="border:0"/></a></div>]]></description>
			<content:encoded><![CDATA[<p class="MsoNormal">It is true, there is customer service in France, if you know where how to get it <img src='http://www.jeroenkemperman.nl/wp-includes/images/smilies/icon_wink.gif' alt=';-)' class='wp-smiley' /> . We ordered furniture in IKEA and this is how we got customer service. There are more examples of this trick working.</p>
<p class="MsoNormal"><span id="more-53"></span></p>
<p class="MsoNormal"><span lang="EN-US">When we bought our furniture at Ikea we had to get it delivered because it was too big for our car. So we went to the counter for delivery. The guy told us we were outside the express delivery zone and we would be called for a date. On the date deadline there was no call so the Monday after I decided to give them a call to find out where our stuff was. Especially because our stuff contained a bed we needed for the next weekend as we were having guests over. </span></p>
<p class="MsoNormal"><span lang="EN-US">A colleague of mine impersonated me and called the Ikea with me present. After many questions we found that our stuff was at a local transporting company and we called them. They told us they had just received it couldn’t possibly deliver it before next weekend. It would be at least 2 weeks. Their schedule had no room for a same week delivery. So I told my colleague to push, it didn’t work. Then I told my colleague to ask them on what the guests would be sleeping that weekend. All of a sudden this lady said: OK next Friday in the morning. You can imagine my face.</span></p>
<p class="MsoNormal"> </p>
<div id="attachment_56" class="wp-caption alignleft" style="width: 310px"><a href="http://www.jeroenkemperman.nl/wp-content/uploads/2008/09/parisd2_7b.jpg"><img class="size-medium wp-image-56 " title="Ikea in Paris" src="http://www.jeroenkemperman.nl/wp-content/uploads/2008/09/parisd2_7b-300x200.jpg" alt="Ikea in Paris" width="300" height="200" /></a><p class="wp-caption-text">Ikea in Paris</p></div>
<p> </p>
<p> </p>
<p class="MsoNormal"><span lang="EN-US">This happened to us several times. The initial answer is no but when you push and try a little harder it works out. See also my post about buying a car. We were in Mc Donalds last Friday and Maaike was almost sent out because she was occupying a table without food (I was getting it). After some explaining there was no problem at all. Just another example. It doesn’t work for every case of course. Usually taking the following attitude helps a lot: “O great servant of the company my life is in your hands, I know I am wrong but how can I continue???”. How do I solve this problem? What can I do?  </span></p>
<p class="MsoNormal"><span lang="EN-US">It worked for getting our furniture, our car, and even our Mc Donalds table. </span></p>
<div><a class="addthis_button" href="//addthis.com/bookmark.php?v=250" addthis:url='http://www.jeroenkemperman.nl/customer-service-in-france-%e2%80%93-my-life-is-in-your-hands-o-great-servant/' addthis:title='Customer service in France – My life is in your hands, o great servant '><img src="//cache.addthis.com/cachefly/static/btn/v2/lg-share-en.gif" width="125" height="16" alt="Bookmark and Share" style="border:0"/></a></div><span class="fb_share"><fb:like href="http://www.jeroenkemperman.nl/customer-service-in-france-%e2%80%93-my-life-is-in-your-hands-o-great-servant/" layout="box_count"></fb:like></span>]]></content:encoded>
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		<item>
		<title>Buying a car in France</title>
		<link>http://www.jeroenkemperman.nl/buying-a-car-in-france/</link>
		<comments>http://www.jeroenkemperman.nl/buying-a-car-in-france/#comments</comments>
		<pubDate>Fri, 15 Aug 2008 18:49:00 +0000</pubDate>
		<dc:creator>Jeroen</dc:creator>
				<category><![CDATA[bureaucracy]]></category>
		<category><![CDATA[driving]]></category>
		<category><![CDATA[living in france]]></category>
		<category><![CDATA[car]]></category>

		<guid isPermaLink="false">http://www.jeroenkemperman.nl/?p=20</guid>
		<description><![CDATA[We bought a car in France in July. It&#8217;s a peugeot 307. We found it through www.lacentrale.fr. We had to buy a car to go to the Netherlands the first weekend of July. So we were in a hurry and we didn&#8217;t have a car to go see other cars. So we were restricted to [...]<div><a class="addthis_button" href="//addthis.com/bookmark.php?v=250" addthis:url='http://www.jeroenkemperman.nl/buying-a-car-in-france/' addthis:title='Buying a car in France '><img src="//cache.addthis.com/cachefly/static/btn/v2/lg-share-en.gif" width="125" height="16" alt="Bookmark and Share" style="border:0"/></a></div>]]></description>
			<content:encoded><![CDATA[<p><span style="mso-ansi-language: EN-US;" lang="EN-US"><span style="font-size: small; font-family: Times New Roman;">We bought a car in France in July. It&#8217;s a peugeot 307. We found it through </span></span><a href="http://www.lacentrale.fr"><span style="mso-ansi-language: EN-US;" lang="EN-US"><span style="font-size: small; color: #0000ff; font-family: Times New Roman;">www.lacentrale.fr</span></span></a><span style="mso-ansi-language: EN-US;" lang="EN-US"><span style="font-size: small;"><span style="font-family: Times New Roman;">. We had to buy a car to go to the Netherlands the first weekend of July. So we were in a hurry and we didn&#8217;t have a car to go see other cars. So we were restricted to the surroundings of our place. We found and looked at 2 cars. The funny thing was that both owners gave us a very extensive demonstration of every aspect of the vehicle. Something we weren&#8217;t used to in the Netherlands. Down to the very buttons to light a cigarette. Then the bureaucracy began&#8230;</span></span></span></p>
<p><span style="mso-ansi-language: EN-US;" lang="EN-US"><span style="font-size: small;"><span style="font-family: Times New Roman;"><span id="more-20"></span></span></span></span></p>
<p><span style="mso-ansi-language: EN-US;" lang="EN-US"><span style="font-size: small;"><span style="font-family: Times New Roman;">When we bought the Peugeot the bureaucracy began. We had to fill in lots of forms. One for the seller one for the vendor and one for the &#8220;prefecture&#8221;. Some days after I went to the “Sous-Prefecture” of Saint Germain en Laye to get a &#8221; carte grize&#8221; (gray card) for our car. In France there is no frequent road tax. They have toll roads (worth their money). The other thing you register a car on your name you have to pay a certain onetime amount. This amount depends on the car (size, engine, pollution etc) and the town you register it. In our case it was 320 euro for the Peugeot 307.</span></span></span></p>
<p><span style="mso-ansi-language: EN-US;" lang="EN-US"><span style="font-size: small;"><span style="font-family: Times New Roman;">Then after waiting for 40 minutes in line I came to a desk with a lady asking me what I wanted. After telling her she gave me another paper to fill out (the same data as on the ones I filled out before). But I figured this other form would end up at some other place. However when I came to the teller the two form were stapled together. This to me was the ultimate form of bureaucracy. Two forms with exactly the same data stapled together! </span></span></span></p>
<p><span style="mso-ansi-language: EN-US;" lang="EN-US"><span style="font-size: small;"><span style="font-family: Times New Roman;">Then I needed to check for a new license plate. For this I was directed to some truck. There was an old man in the midst of hundreds of license plates. He spoke in a non understandable French (for me). He asked me something I couldn’t understand. He checked my new “carte grize” and said I didn’t need a new license plate. This is the story how we got our car. </span></span></span></p>
<p class="MsoNormal" style="margin: 0cm 0cm 10pt;"><span style="mso-ansi-language: EN-US;" lang="EN-US"><span style="font-size: x-small; font-family: Verdana;"> </span></span></p>
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